This SharePoint help desk template includes a fully functional ticketing system built with ready-made SPFx web parts. Employees can submit and track support tickets, communicate with support teams, and receive email updates.

IT, HR, Facilities, and other service teams get dedicated dashboards to manage requests, assign tickets, and track progress. Everything runs directly in your Microsoft 365 tenant, with no Power Apps, Power Automate, or custom coding required.

SharePoint IT help desk homepage with support ticket tracking, self-help resources, and IT contacts — SharePoint IT Help Desk template with ticket tracking, self-help resources, and IT contacts.

Included SharePoint Web Parts & Features

Origami Service Requests Web Part

Submit and track IT, HR, and Facilities support tickets
Configure request types and customize ticket categories
Attach files and reply to support teams
View ticket statuses and conversation history

Origami SharePoint Ticketing Dashboard

Manage assigned and unassigned tickets from a dashboard
Filter requests by team, status, priority, and category
Assign tickets, update statuses, and respond to employees
Manage separate support queues across SharePoint team sites

Origami Alert Web Part

Display IT announcements, service alerts, and maintenance notices
Customize alert text, colors, font sizes, and links
Display the same alert across multiple SharePoint sites

Origami Search Banner Web Part

Help employees find IT guides, FAQs, and self-service resources
Create a custom search across selected SharePoint sites, libraries, and views

SharePoint Ticketing System Features:

Submit Support Tickets in SharePoint

Make it easy for employees to request help directly from their SharePoint intranet. They can select a request category, describe their issue, attach files, and submit a ticket in just a few clicks.

Customize ticket categories to match the types of requests your support team handles.

SharePoint help desk ticket submission form with request categories, issue description, and file attachments — Employees can submit support tickets directly in SharePoint, select a category, and attach files.

Track Tickets and Get Updates

Employees can track their requests, check ticket statuses, reply to support teams, attach files, and receive email notifications as their requests progress.

Each employee can only see their own tickets and participate in conversations. Ticket properties such as priority, status, and assignment are managed by support teams.

Employee support ticket showing current status, conversation history, and replies from the IT support team — Employees can track ticket statuses, view updates, and communicate with support teams.

Manage Tickets with a SharePoint Help Desk Dashboard

Give each support team a dedicated dashboard to manage incoming requests directly from its SharePoint site. Teams can view assigned and unassigned tickets, filter by status, ticket category, or priority, and quickly identify requests that need attention.

Each team has its own request list, so IT, HR, and Facilities can manage their tickets independently.

SharePoint ticketing dashboard showing assigned and unassigned tickets with status, priority, and category filters — SharePoint ticketing dashboard for managing, filtering, and assigning support requests.

Assign Tickets and Respond to Requests

Support teams can see who submitted each ticket, assign requests to team members, update priorities and statuses, and respond directly to employees.

Conversations, attachments, and ticket details stay together, making it easier to manage requests from submission to resolution.

SharePoint help desk ticket management form with assignee, priority, status, and support team conversation — Support teams can assign tickets, update priorities and statuses, and respond to employees.

Help Employees Find Answers Faster

Help employees resolve common issues before submitting a ticket with built-in search, FAQs, and self-help resources organized by category.

Looking to build a searchable help center? Explore our SharePoint Knowledge Base Template.

Why use Origami instead of building a SharePoint ticketing system from scratch?

Microsoft's out-of-the-box SharePoint IT Help Desk template includes a predesigned site, ticket tracking with Microsoft Lists, and helpful resources. But creating a complete ticketing experience with private employee requests, two-way conversations, notifications, and support team dashboards requires additional configuration or development.

Origami provides these capabilities through ready-made SPFx web parts. Employees can submit and track their own tickets, while support teams can assign requests, manage priorities, and respond directly in SharePoint.

No Power Apps, Power Automate, or custom coding required.

  
    Frequently Asked Questions
  
        Does SharePoint have a built-in help desk ticketing system?
      
        SharePoint provides tools like Lists for tracking requests,
        but it doesn't include a complete help desk ticketing system
        out of the box. Origami adds ready-made functionality for
        submitting, tracking, assigning, and managing support tickets.
      
        Do I need Power Apps or Power Automate to use this template?
      
        No. Origami's SharePoint ticketing system works without
        Power Apps, Power Automate, or custom coding.
      
        Can employees view or modify other people's tickets?
      
        No. Employees can only view their own support tickets.
        They can reply to messages and share attachments without
        being able to change ticket properties such as priority,
        status, or assignment.
      
        Can I customize ticket categories?
      
        Yes. You can customize request categories to match the
        types of support your team provides, making it easier
        to organize and manage incoming tickets.
      
        Can multiple support teams use the same SharePoint ticketing system?
      
        Yes. Each support team can have its own request list and
        display it on its SharePoint team site. For example,
        IT can manage technical issues, HR can handle employee
        questions, and Facilities can track workplace requests—all
        using the same Origami ticketing functionality.
      
        Where is the ticket data stored?
      
        Ticket data is stored in SharePoint within your
        Microsoft 365 tenant.
      
        Is this a working SharePoint ticketing system or just a visual template?
      
        This template includes fully functional SPFx web parts
        for ticket submission, tracking, assignments, and
        conversations—not just static designs or mockups.

How do I get this template?

This SharePoint intranet homepage template is part of Origami, a SharePoint intranet solution for Microsoft 365 and SharePoint Online featuring professionally designed templates and 40+ SharePoint web parts for employee portals, HR sites, and communication hubs.

Built using SharePoint Framework (SPFx), Origami takes minutes to install directly inside SharePoint Online with no external hosting required.

Get Origami → See all templates

SharePoint Help Desk Ticketing System Template