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If Content is King, then How Do You Help it Rule Your Intranet?

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In January of 1996, Bill Gates published the essay titled “Content is King” on the Microsoft website. The article was written with internet in mind, but intranet is no exception to the principles shared. If your users are not able to find what they’re looking for, it might as well not even be there.

Luckily, with these 4 techniques to guide you, your intranet can be transformed to surpass your own expectations.

1. Perform Content Audit with Relevant Groups

Successful intranet is used daily.

Your employees have many options to get to what they’re looking for, and they will choose the easiest one. Unfortunately, without even realizing it, some of these options are can result in costly mistakes in the form of misinformation, errors, and reworks.

Help your users by making the most relevant and accurate content available all in one place.

The best place to start is to gather your key intranet stakeholders in one room and determine the most frequently accessed content in their groups.

Be sure to include the following stakeholders:

  • Communications (and Marketing)

    • Provide content about the company in general: news, events, corporate information, templates, etc.

  • Human Resources

    • Provide content for employees: benefits, careers, learning and development, social and engagement channels, etc.

  • Operations (Business Units)

    • Provide content related to business functions: safety, operations, business resources, polices and procedures, knowledge bases, etc.

Among other stakeholders be sure to also include:

  • Project Management/ Sponsors, to ensure buy-in on decisions.

  • Information Technology (IT), to ensure compliance and technical agreement and ownership of the solution.

This process can be completed in no more than 1 to 2 workshops with everyone in attendance and participating.

We gather content in a series of guided Content Audit exercises, where participants get to contribute their content ideas and gradually refine them into relevant buckets and categories, to determine which resources are the most valuable

2. Eliminate Content with No Owners

Less is more

A proverb coined in an 1855 Robert Browning poem, it has been used since then as a reminder that simple and clear designs are the most effective. This holds true for intranet design as well.

This isn’t just a proverb either, many human behavior studies indicate that readers prefer content that is simple, concise, and reliable. The easier it is to read the content the better.

No one has ever complained that something is too simple to understand, and when it comes to the content on the intranet it also means:

Remove any content that won’t have an owner at the time of launch

During your Content Audit workshop your stakeholders will come up with brilliant ideas that don’t fit anywhere. Don’t stress!

You don’t have to throw everything that doesn’t fit away. Some ideas can be kept on the drawing board and when the time comes, where someone agrees to own the area or content, those ideas can be revived and put on the intranet.

3. Group Content by Function

Transform your content into structure.

You’ve got the content and it’s relevant to your audience, now how do you transform it into an actual structure?

The key is to determine functional themes emerging from the content.

Here is a fraction of the unstructured content map from one Content Audit workshop.

unstructured content.JPG

Here are the guiding principles and questions to ask when determining your functional themes:

  • Who is the content for?

    • Is it for a specific team member or anyone in the company? This question will help you determine whether the content belongs on the outer loop for everyone to access or the inner loop for members of specific teams.

  • Why are they looking for the content? What’s their end goal

    • to get informed/ research?

    • to participate/ engage with work community?

    • to complete a specific business task?

  • Are they in ‘Business’ or ‘Employee’ frame of mind?

    • Is resource related to them as an employee or business related

Let’s use [Links to ADP] (a third-party benefits and payroll portal) from the above map as an example.

  • Who is the content for?

    • Anyone in the company. So, this belongs on the outer loop. Even though a specific team, such as payroll, may use it the most frequently, everyone is going to need access.

  • Why are they looking for content?

    • To complete a specific task, such as “I need to check my paystub”.

  • Are they in Business or Employee frame of mind?

    • This falls into both categories. For the average employee this resource is for personal use, but for payroll this resource is for business use.

The result would be a new functional content area:

[Employee Resources] with potential sub-area for [Benefits].

Next, the process is repeated for the rest of the content, resulting in structured content similar to this:

structured contemt.JPG

4. Structure Groups by Function

Successfully grouped content is half the battle. What’s left is organizing the content so that it resembles a tree, this layout can then be used to build your site navigation and metadata.


  • The user’s intranet journey

    • Users on their “employee” journey are in a different frame of mind than users trying to complete a business task. Ensure your structure reflects that with the appropriate labels.

  • Keep your top functional links to seven or less. Don’t forget, less is more!

    • Links beyond seven start to become repetitive and makes it harder for the user to start their journey.

      • In our behavioural tests, users began to make comments like: “I didn’t know where to start,” “I was bouncing between 3 options for each question asked,” or “options were very vague.”

  • Don’t duplicate content.

    • In our behavioural test, sometimes we see users expecting to access the same content from 2 places. In this case, we create a link in less prominent area (according to behavioral results) and keep the original content in more prominent area.

We’re here to help

Intranets built with the above Content Audit approach report higher adoption and employee satisfaction.
In our behavioral analytics, we see comparative results indicating how much faster users are at finding information and how much less navigation they require to access it.

We’d be happy to help you get started with an objective consultation.

Pre-built Office 365 intranet tailored to your organization.


Yaroslav Pentsarskyy is the founder of OrigamiConnect, a rapidly growing service and product offering which enables organizations to get an intranet designed for them without starting from a blank page. He's also 8 time Microsoft MVP, speaker at many local and worldwide tech events, and a published author of several SharePoint related books.


Where does Intranet fit in Your Digital Workplace Strategy

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Your Digital Workplace is not a single tool. It’s a set of tools that make work possible by complimenting each other. By evaluating new tools that come on the market in terms of their fitness on your roadmap, you can avoid tools that are roadmap-distractions and require costly backtracking. Intranets have some very clear goals and purpose in comparison to other communication tools, but you have to ensure governance and adequate support in order to make the investment worthwhile.

1. Digital Workplace: Understanding

A bit more than a year ago, at Microsoft Ignite Conference in Orlando, I had a chance to speak with Joe Francis who runs a Yammer network for over 200,000 users at Glaxo Smith Kline.

The interview of our conversation is still available here, so feel free to check it out.

Joe and their MS Partner Leslie provided some real close-up looks on how they manage their Yammer network and how it has transformed communication within their organization.

At the time, Yammer was known in the Microsoft community to be on the “decline“. I spoke with several SME’s in the area and everyone had a nervous feeling what’s going to happen with the product. And yet it does so well at GSK.

Just 5 years ago, Yammer was considered a disruptor and many claimed it will displace SharePoint as a communication tool. But it didn’t. Now, similar disruptor stories are told about Microsoft Teams.

Many organizations are struggling to figure out how Microsoft Teams and other tools in Office 365 suite will fit their digital landscapes.

How do you know when a new tool is right for the organization?

First, let’s understand what a Digital Workplace is:

A Digital Workplace is a cohesive set of tools and environments which help the company operate successfully and drive towards a business goal.

Few key characteristics:

  • Each tool must have its purpose and audience in your organization

    • For example: you’re not trying to do project management with Yammer, just as you wouldn’t use Microsoft Project for employee communication

  • There is a governance around each tool and business users are not confused

    • Users are not mistakenly putting confidential files onto an externally accessible network

  • The tool belongs to a roadmap

    • It’s not a rogue tool installed out of someone’s impatience. Even if it’s an ad-hoc solution, it needs to have a roadmap and transition plan

2. Is the Tool a Distraction or does it belong to a roadmap?

Now that we know what the Digital Workplace is and that it can have several tools in its arsenal, let’s define the “distraction” on a roadmap.

The Roadmap

Your roadmap is a way to go from point A (now) to point B (say, 3 years from now).

A tool that is a distraction will take you on a side road and lead nowhere so you’ll have to backtrack to get back on the right path.

There are a few characteristics of a digital tool that make it a distraction.

Tool is a distraction if

  • It’s a short term “band-aid”; not tied to solving a business goal for the company

    • Example: A team needs to collaborate with a contractor who doesn’t have a corporate account, so they create a Dropbox account for them to share files with.

      • This action does not create a strategy for sharing files externally, it’s simply a band-aid for this one case

  • It doesn’t fit core values or policies of the business

    • Example: Help-desk team using email to ask customer for passwords

      • This action can result in breaches and customer information leaks

  • It doesn’t scale with growing demand

    • Example: Using Microsoft Teams channels to store project documentation

      • This decision might make sense temporarily but as more projects you’re assigned to, the more channels you’ll have and searching, archiving, and accessing relevant deliverables will become a nightmare as the team grows

  • It has visible negative impact on business goals

    • Example: Email blast company news

      • This clogs people’s email. They stop paying attention to newsletters and miss important announcements resulting in disengagement

3. Where does the intranet fit into all this?

Intranet revolves around these key goals:

  1. Be a hub for reliable corporate communication (leadership communication, KPIs etc)

  2. Be a one-stop-shop for corporate knowledge (templates, samples, Knowledgebase, How to’s)

  3. Be a central spot for resources that employees need to get their job done (manuals, policies, request forms)

  4. Be a one-stop-shop for collaboration (including: document management, findings skills and expertise through directories, launching key forms such as HR forms)

Additionally, if you don’t have any overlapping tools such as HRMS systems, your intranet can also be a place for:

  • Employees to connect (employee news, events, and ideas contributions)

  • Staff Engagement (shout-outs and kudos)

4. Setting up your intranet for success

As Joe mentions in his interview about Yammer, you have to plan for success.

Here are the key steps to implement your intranet successfully:


  • Obtain Executive buy-in

    • Propose a pilot project. Set targets, measure outcomes, report results

  • Avoid the trap of Planned Obsolescence

    • Planned Obsolescence has several shades, here are few examples

      • Example 1: Instead of maintaining the service subscription companies do not renew it hoping the software will just work. Instead, the software becomes stale and users become dissatisfied with its performance

      • Example 2: No budget assigned for an internal resource to collect employee requests, prioritize, and action them

      • Example 3: No budget for increased demand on helpdesk resources when rolling out a new software

  • Equally represented content

    • Content on the intranet is often heavily tilted towards communications with very little representation for the areas of the business. This reduces your audience and engagement.

  • Build intuitive information architecture

We’re here to help

Struggling to understand how Office 365 toolset fits the digital landscape in your organization?
It’s not always simple, and requires expertise to help you gain insight in the roadmap Microsoft has for its products. We’re here to help you.
We’d be happy to help you with a transparent and objective consultation to get you on the right track and maximize your existing Office 365 investment.

Pre-built Office 365 intranet that always delivers on time and budget.


Yaroslav Pentsarskyy is the founder of OrigamiConnect, a rapidly growing service and product offering which enables organizations to get an intranet designed for them without starting from a blank page. He's also 8 time Microsoft MVP, speaker at many local and worldwide tech events, and a published author of several SharePoint related books.


4 Best Practices for Evolving Internal Communications to Digital

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Many organizations switching from email, and analog communication channels (like this bulletin board above) struggle with adoption of their new intranet platform. These 4 best practices below will boost your engagement, build efficient communication strategy which includes people content, cultivates company culture, and promotes openness.

Internal communications are often associated with email blasts to everyone in the company or bulletin boards hanging in the staff area. Keeping track of updates and distributing important information in this way is not only time consuming, but often times ignored by employees.

With digital tools available, such as intranet, internal communications have evolved, but adoption rates often vary.

Here are the best practices that can help you get the most out of your digital communication tools.

1. Develop internal communications strategy

Switching from manual, bulletin board-style or email communication to digital involves a few more things than just moving your old content to the intranet.

Here are key questions about content you need to consider:


  • What is the purpose of communication (educate, inform, call to action?)

  • Does your communication cultivate the culture?

  • Can you re-purpose stories featured externally with slight adjustments?


  • How urgent is the communication?

  • How often things get posted/updated?

  • Does the publication schedule overwhelm your users?

  • How will the frequency scale with organization?

  • When do posts expire?

Audience and Roles

  • Does the communication need to be targeted to specific audiences?

  • Will leadership content be active on the intranet?

  • Who can post and where?

  • Who moderates content (if staff can post)?


  • Duplicating the content. People will come to the intranet if your original content is available on the intranet and not in numerous other places they used to come before.

  • Only featuring leadership content. People love to hear stories and not just important communication.

2. Feature employee content

Employee content has many different forms and is a great way to engage others.

Interesting Fact: People are psychologically drawn to individual stories rather than statistics. This is related to how our brain loves to associate and relate our own experiences through the lens of others. In psychological studies, people remembered content presented through individual story much better than the same content in a form of generalization or statistic.

Here are few ideas to include engaging employee content on your intranet:

  • Shout-outs or kudos

    • Gives an opportunity to inform everyone about who was working on what, which goals have been met, and which members of the team are collaborating well.

    • Executives also appreciate this type of content to see how employees are performing.

  • Crowdsourcing ideas or feedback site

    • Gives people an opportunity to provide valuable feedback and have others agree and comment

    • Excellent at building culture of collaboration, improvement and transparency.

  • People news

    • Provides a channel for employees to share their experiences at a conference, industry event, customer story etc.

    • Promotes awareness beyond corporate type of content.

    • Encourages other to contribute

3. Cultivate company values

Out of several tools and types of content mentioned above, building culture is the desired outcome for the majority. Communication is not just about building awareness, it’s also about reinforcing the culture through examples.

At Sharemuch one of our core values is Empathy. We try to embody that in the content we feature and highlight examples of empathy in executive decisions, employee and customer relations, and product strategy. Many of the stories we feature is how understanding and empathizing with customer pain points helped build amazing user experience on our recent projects.

Be sure to feature the content not just from the management team but also from the broader team. Content featured from the entire spectrum of the organization is perceived as more genuine and less scripted.

The communications team can leverage spotlight-type articles in their editorial calendar and help key contributors provide information for a spotlight story. For these spotlight type of articles, it’s best if the content shows as posted by the original author. This will draw attention and encourage other to submit their story.

4. Build areas for feedback and discussion

Companies which have an area for idea and feedback promote a culture of openness. To encourage employees to submit feedback, enable comments and likes so that the most popular ideas get featured at the top.

If you plan to add idea crowdsourcing to your intranet, here are the things to determine:

  • Set categories for submitted ideas to keep submissions on topic

    • Examples: Offices, Technology, Process, People, Facilities etc

  • Assign a moderator to update ideas as actioned/more information required/in progress

    • This is also a way to get back to the employee who submitted the idea

One of the ways for promoting this new area might be featuring a bright new idea in a company newsletter and mentioning that this was brought up using idea crowd-sourcing tool.

In Summary

Switching your communication to digital doesn’t have to be cumbersome. It requires a communication plan and strategy. Don’t forget to engage influencers within your organization to drive the content on your site to encourage others to contribute.

Effortless communication with Origami intranet tailored to your organization in 3-6 weeks.


Yaroslav Pentsarskyy is the Director of Product at Origami, a rapidly growing service and product offering which enables organizations to get an intranet designed for them without starting from scratch. He's also 8 time Microsoft MVP, speaker at industry events, and a published author of several SharePoint related books.


Social Intranet Features: What are They and How To Use Them

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Social intranets have a lot to offer, they are more than just an opportunity to bring people together. With a right mix of social tools and planning you will harness creative ideas locked in minds of your employees. Boost engagement and support for your social intranet features by featuring key contributions in existing channels such as company news.

What makes an intranet a social one?

Social intranet is a term often used to describe an intranet which uses features traditionally found in social media apps such as Pinterest, Twitter, Facebook, Reddit and so on. These features are packed into a product which now allows your staff to use them in a company context.

How it evolved

Traditionally intranets were targeted for employees to get their work done in a top down manner. Where information was authored by a department and distributed to employees.

In this scenario employees needed the following features:

  • Ability to search for files

  • Share documents and deliverables

  • Read company updates

  • Access policies

With the nature of the work changing to be more collaborative, processes are becoming less rigid as long as they align to a regulation (if there one for a given process). There are still departments but teams are being formed with cross-departmental members to work on a given project.

Those team members are often distributed and work independently on few tasks

Naturally this change calls for a different set of features:

  • Ability to instantly communicate

  • Find SMEs and contributors

  • Track tasks

  • Collaborate outside of organization

An intranet delivering on the demands from above is considered a social one.

Do you need a social intranet?

Question of Fit

It’s a question of organizational culture not just a technology initiative.

Here is how you can assess this question:

  • Think about your intranet as your digital office, do they match?

  • If you were to roll out some of the social intranet features (see further), will it jive with your culture? Or will it sounds off brand?

From ‘have to know‘ To ‘want to know‘

In the workplace with more social attributes the paradigm shifts from ’have to know, because’:

  • '“I’m required to know, my boss told me”

  • “To know what’s the process, because I don’t want to break rules“

  • “To know what are the expectations, so I don’t get in trouble“

To ‘what to know, because‘:

  • “I am accountable for the outcome, I want to succeed”

  • “I need to find a solution, to make the best outcome“

  • “I need to know who can help me, because I recognize other exterts“

Question of Cost

You don’t need a social intranet to have a fully functioning workplace, but sure pays to have one:

  • Social intranet features are aimed at reducing employee disengagement

  • Gallup estimates that 17.2% of workforce in the US is actively disengaged

    • Absenteeism

    • Missing deadlines

    • Negatively influencing employees that are engaged

  • In organization of 300 people that’s 50+ employees actively disengaged

  • Gallup also estimates cost of disengagement, and that is 34% of median salary

    • Disengaged employees are still productive but you loose more than 1/3 of their productivity

  • For organization of 300 (where 50 employees are disengaged) with average salary of 70K this translates to: 1,200,000/year in lost wages

What are some of the social intranet features?

Make it Work-Relevant

Every intranet feature you see below depends on the content.

The content needs to be work-relevant, otherwise it’ll become a dumping ground, here are some of the examples of work-relevant social content:

  • Posts related to the conference or a trade show attending

  • Posts about new industry trend

  • Interesting opportunity to attend external training or a competition

  • Idea related to a common customer request

  • Idea related to a process improvement

Here is a list of the most common social-work features:

  • Employee News

    • Example: Post your lessons learnt while at an industry conference

    • Employees get to contribute news posts

    • Employees get to tag their news (this is also the best way to organically self moderate the news posts so make sure to have clear categories and avoid the “miscellaneous”)

    • Moderator can approve posts

    • Other employees can comment and “like“ posts

  • Idea and Feedback Crowdsourcing

    • Example: Suggest lunch and learn on a new technology and see how many would like to attend

    • Employees get to nominate new ideas

    • Employees tag their idea (same self-moderation applies here as in Employee News)

    • Others get to comment and “like“ submissions

    • Most commented or liked ideas get to bubble up to the top

    • Moderator gets to tag ideas as they get through the “idea pipeline” … this also provides feedback as to what happened to the idea

  • Topic Discussion Channels with Office 365 Teams

    • Example: Rally potential participants in an external industry hackathon

    • Employees get to start a new channel in Teams

    • Others get to contribute

  • Staff Recognitions

    • Example: Give kudos to hackathon participants

    • Employees get to nominate someone for a job well done

    • Tags can include company values

    • Others can “thumb up“ or “star“ the nomination

  • Employee WIKI and How-To

    • Example: Suggest steps on how to create how-to GIFs

    • Employees get to create a how-to in a specific category

    • Moderators can approve the how to

    • Others get to rate the quality of the how to

    • Number of views gets tracked to showcase the popularity

How to roll out social intranet features?

Any intranet requires at least a part-time intranet manager as described in: 7 Reasons Why Your Intranet is Becoming Stale and Deserted. Social intranet also requires content moderation.

Before moderation, you need to assess how a specific feature you’re planning to introduce is going to be useful and what are the steps to roll it out.

Let’s assume you’re planning to add idea crowdsourcing to your intranet, here are the things to determine:

What are the categories for each submitted idea?
Who will be moderating submitted ideas?
How will you get back to the employee who submitted the idea?
How will you encourage staff using this new area and check whether new ideas are submitted?

One of the ways for promoting this new area might be featuring bright new idea in a company newsletter and actually mentioning that this was brought up by using idea crowd-sourcing tool.

We’re here to help

Struggling with a bland intranet? At Origami, we work with you to identify the culture fit and features to get your intranet buzzing again. We set you up with tools and templates to help maintain your new intranet with efficiency and ease. Have a chat with us and see examples of brilliant social intranets and digital workplace solutions we helped to build for our customers.

Office 365 intranet, tailored to your organization in 3-6 weeks.


Yaroslav Pentsarskyy is the founder of OrigamiConnect, a rapidly growing service and product offering which enables organizations to get an intranet designed for them without starting from a blank page. He's also 8 time Microsoft MVP, speaker at many local and worldwide tech events, and a published author of several SharePoint related books.


7 Reasons Why Your Intranet is Becoming Stale and Deserted

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Despite all the excitement and effort put into building a new intranet, adoption is the major hurdle when it comes to sustaining one. It’s not uncommon for an intranet to quickly become stale, deserted, and just plain ‘dead‘ without a proper follow-up. Many of the reasons why this happens can be easily avoided. They stem from the lack of executive buy-in, resulting in issues related to stale content and difficulty in navigating the site.

1. Lack of Executive Buy In

Intranet initiatives require more than just executive sponsorship - they require executive buy-in.

When launching a new intranet, organizations spend effort and money on crafting content, building pages, configuring apps, and choosing colors. After the intranet has launched there are many activities that will keep your intranet going. These also require effort, time, and consequently buy-in from executives.


An average organization of 100-300 users needs at least one part-time employee to maintain the intranet. Be sure to set expectations at the beginning by asking for the time and effort allocation to cover this role.

The responsibilities of the intranet manager include:

  • Keep the content fresh

    • Help write news articles

  • Moderate posts

  • Answer requests

    • New sites, pages, etc.

  • Provide proactive support

    • Lunch and learns

  • Collect and sort feedback

All these activities require continuous time, effort, and support from the leadership.

2. Stale and Irrelevant Content

Do these sound familiar?

  • Stale news carousel with the same article appearing for months

  • Broken links

  • Pages with incomplete content

  • Duplicate content with various degrees of accuracy


  • Assign ownership of each area and page

  • Display page or section contacts and SMEs

  • Train contributors on how to create content

  • Supply tools to easily edit content

  • Add people news

3. Lack of people content

If you’re thinking of your intranet only as a document management system, you’re missing out. Intranet is there to connect, engage employees, and help them find and connect with others.

When people know about each other, who’s who, and who does what, it’s easier for them to start a small-talk, connect with their peers, and they’re more likely to ask for their help.

Consequently, you’re on your way to more collaborative and engaged environment. Workflow frustrations are reduced, and errors are avoided.

Here are few solutions to make your intranet be more people focused.


  • Allow staff to comment on featured stories

  • Add an area for people news

  • Add an area for recognitions and shoutouts

  • Add a poll with ability to add suggestions

  • Feature employee FAQ’s

  • Add an area for employee classifieds

  • Add an area for employee idea crowdsourcing

* Related: 13 Things You Should Move to Your SharePoint Intranet

4. Broken and Cumbersome Navigation

Not being able to find things on the intranet is one of the most common frustrations users report.

Oversimplified information architecture and structure is one of the most commonly overlooked aspects of an intranet especially built in-house. Links and content are often organized by departments and this is proven to be very different how users expect to find content.


5. No Targeting (Lots of Noise)

Posting news content to everyone regardless of their location and job role can be perceived as noise by others who will start ignoring the site over time. For example: if CRM process changes will only affect the sales team, there is no need to target it to everyone.


  • Split news into global and targeted

  • Separate people news/watercooler from company news

  • Separate company-wide alerts (ex.: outage alerts) from news

6. Content unequally represented

Describe what’s mostly hosted on your intranet.

If your answer was a single type of content such as: “mainly news”, “majority documents”, or “basically templates”, there is a problem with equal representation of content on your intranet.

The issue here is that the staff whose content is not represented on the site will completely ignore the entire intranet. For example, if your intranet is basically a repository for news, people who are not interested in reading news may never go there.


  • Involve content area representatives from various groups

  • Ask those representatives to volunteer as part-time content authors

  • Create areas to introduce new types of content

    • Ensure your information architecture is intuitive

    • Assign relevant ownership and contacts to those areas

  • Communicate new areas with the rest of the organization

7. No one is logging in

You check your analytics and logs and see that percentage of usage is negligible.

If you addressed issues above (stale content, add people content, clear information architecture) then follow below solutions to revive interest in your intranet site.


  • Gather a small focus group, identify issues

  • Made major recent improvements? Organize lunch and learn to let people know

  • Build content around major company or industry events

    • Annual meetings

    • Offsite presentations

    • Leadership updates

  • Add people news

  • Implement employee recognitions and badges

*Related: 34 Intranet Launch Ideas for the Best Adoption Results

We’re here to help

Struggling with your intranet adoption?
Not everyone is an information architecture and adoption expert, that’s why we’re here to help you.
In fact, the Origami service delivery approach focuses on outcomes before we configure the product to your needs. We measure usability of our design to give you a solid evidence and confidence that your intranet is set to be alive and buzzing.

Office 365 intranet, tailored to your organization in 3-6 weeks.


Yaroslav Pentsarskyy is the founder of OrigamiConnect, a rapidly growing service and product offering which enables organizations to get an intranet designed for them without starting from a blank page. He's also 8 time Microsoft MVP, speaker at many local and worldwide tech events, and a published author of several SharePoint related books.