Social intranets have a lot to offer, they are more than just an opportunity to bring people together. With a right mix of social tools and planning you will harness creative ideas locked in minds of your employees. Boost engagement and support for your social intranet features by featuring key contributions in existing channels such as company news.
What makes an intranet a social one?
Social intranet is a term often used to describe an intranet which uses features traditionally found in social media apps such as Pinterest, Twitter, Facebook, Reddit and so on. These features are packed into a product which now allows your staff to use them in a company context.
How it evolved
Traditionally intranets were targeted for employees to get their work done in a top down manner. Where information was authored by a department and distributed to employees.
In this scenario employees needed the following features:
Ability to search for files
Share documents and deliverables
Read company updates
With the nature of the work changing to be more collaborative, processes are becoming less rigid as long as they align to a regulation (if there one for a given process). There are still departments but teams are being formed with cross-departmental members to work on a given project.
Those team members are often distributed and work independently on few tasks
Naturally this change calls for a different set of features:
Ability to instantly communicate
Find SMEs and contributors
Collaborate outside of organization
An intranet delivering on the demands from above is considered a social one.
Do you need a social intranet?
Question of Fit
It’s a question of organizational culture not just a technology initiative.
Here is how you can assess this question:
Think about your intranet as your digital office, do they match?
If you were to roll out some of the social intranet features (see further), will it jive with your culture? Or will it sounds off brand?
From ‘have to know‘ To ‘want to know‘
In the workplace with more social attributes the paradigm shifts from ’have to know, because’:
'“I’m required to know, my boss told me”
“To know what’s the process, because I don’t want to break rules“
“To know what are the expectations, so I don’t get in trouble“
To ‘what to know, because‘:
“I am accountable for the outcome, I want to succeed”
“I need to find a solution, to make the best outcome“
“I need to know who can help me, because I recognize other exterts“
Question of Cost
You don’t need a social intranet to have a fully functioning workplace, but sure pays to have one:
Social intranet features are aimed at reducing employee disengagement
Negatively influencing employees that are engaged
In organization of 300 people that’s 50+ employees actively disengaged
Gallup also estimates cost of disengagement, and that is 34% of median salary
Disengaged employees are still productive but you loose more than 1/3 of their productivity
For organization of 300 (where 50 employees are disengaged) with average salary of 70K this translates to: 1,200,000/year in lost wages
What are some of the social intranet features?
Make it Work-Relevant
Every intranet feature you see below depends on the content.
The content needs to be work-relevant, otherwise it’ll become a dumping ground, here are some of the examples of work-relevant social content:
Posts related to the conference or a trade show attending
Posts about new industry trend
Interesting opportunity to attend external training or a competition
Idea related to a common customer request
Idea related to a process improvement
Here is a list of the most common social-work features:
Example: Post your lessons learnt while at an industry conference
Employees get to contribute news posts
Employees get to tag their news (this is also the best way to organically self moderate the news posts so make sure to have clear categories and avoid the “miscellaneous”)
Moderator can approve posts
Other employees can comment and “like“ posts
Idea and Feedback Crowdsourcing
Example: Suggest lunch and learn on a new technology and see how many would like to attend
Employees get to nominate new ideas
Employees tag their idea (same self-moderation applies here as in Employee News)
Others get to comment and “like“ submissions
Most commented or liked ideas get to bubble up to the top
Moderator gets to tag ideas as they get through the “idea pipeline” … this also provides feedback as to what happened to the idea
Topic Discussion Channels with Office 365 Teams
Example: Rally potential participants in an external industry hackathon
Employees get to start a new channel in Teams
Others get to contribute
Example: Give kudos to hackathon participants
Employees get to nominate someone for a job well done
Tags can include company values
Others can “thumb up“ or “star“ the nomination
Employee WIKI and How-To
Example: Suggest steps on how to create how-to GIFs
Employees get to create a how-to in a specific category
Moderators can approve the how to
Others get to rate the quality of the how to
Number of views gets tracked to showcase the popularity
How to roll out social intranet features?
Any intranet requires at least a part-time intranet manager as described in: 7 Reasons Why Your Intranet is Becoming Stale and Deserted. Social intranet also requires content moderation.
Before moderation, you need to assess how a specific feature you’re planning to introduce is going to be useful and what are the steps to roll it out.
Let’s assume you’re planning to add idea crowdsourcing to your intranet, here are the things to determine:
What are the categories for each submitted idea?
Who will be moderating submitted ideas?
How will you get back to the employee who submitted the idea?
How will you encourage staff using this new area and check whether new ideas are submitted?
One of the ways for promoting this new area might be featuring bright new idea in a company newsletter and actually mentioning that this was brought up by using idea crowd-sourcing tool.
We’re here to help
Struggling with a bland intranet? At Origami, we work with you to identify the culture fit and features to get your intranet buzzing again. We set you up with tools and templates to help maintain your new intranet with efficiency and ease. Have a chat with us and see examples of brilliant social intranets and digital workplace solutions we helped to build for our customers.
Office 365 intranet, tailored to your organization in 3-6 weeks.
Yaroslav Pentsarskyy is the founder of OrigamiConnect, a rapidly growing service and product offering which enables organizations to get an intranet designed for them without starting from a blank page. He's also 8 time Microsoft MVP, speaker at many local and worldwide tech events, and a published author of several SharePoint related books.@spentsarsky